FAQ

The Process

How long does it take?

It takes 1 to 3 weeks to make the items from when I receive your profile photo. Unframed products are about 1 week, or 3 weeks to multiple framed items – plus delivery. Bespoke items (if you require something different from my usual range) may take another few days if materials need to be ordered. Please allow time if the silhouette is for a special occasion.


Do I get to see the silhouette before it gets laser cut?

Yes! You will be emailed your silhouette profile proof for you to approve or edit. Changes are free of charge before it gets laser cut – it’s at this stage you can make your ponytail higher, neck longer or nose more retroussé. See How to Order for more.


I want something different to what I see in your products, can you help me?

Generally bespoke framing and sizes incur an extra cost. When it’s something different from my range it takes more time to design and specify costs. Let’s talk about what you have in mind and I can quote on individual projects. Contact me.


My Products

How do you package your silhouettes?

I pack them in white tissue and box them individually, or together for unframed family pieces. I generally use white gloss boxes and a black and white ribbon. I used different coloured silk or organza ribbon for special occasions like Mother’s Day or Christmas. They arrive ready to give! If you have something different in mind, please get in touch.


Can you do silhouettes from old photos?

Yes, as long as their profile is perfectly side on. Any other angle will not result in a true likeness.


I’ve seen other silhouette makers online, yours seem quite expensive?

These are sometimes made by ‘silhouette making’ programs, that automatically trace a side-on photo. They are often paper prints and put in off-the-shelf frames. The resulting true likeness is compromised. I create Cheek By Jowl products with high-quality materials with a variety of techniques that take time but the results are noticeably enduring. I like to involve the customer in the silhouette editing process so there are no nasty shocks, just lovely surprises when they receive the result.


Prices & Delivery

How do I pay?

When I email you the silhouette proof, I will also email you a Cheek By Jowl invoice with the total amount, confirming your delivery address details. It has my bank details on it. Pending receipt of payment in full, together with your approval of the silhouette artwork, I will then proceed to production.


Do you do discounts for duplicates?

Shh! It's a secret special offer - I can do unframed duplicate items at a 50% discount. Framed items are not discounted for multiples.


Can you do rush orders?

Yes, express items incur $100 and can be completed in 3 days to a week. Express delivery charges will incur.


Do you post items overseas?

Yes, your piece is sent using the professional art packing and freight company Pack and Send with tracking, quoted on an individual basis.


Got a question I haven’t answered here?

Send me a message and I'll answer your question!


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